How do disabled passengers request wheelchair assistance at airports and on airlines?

Stuart SchlossmanAccessibility

 Sept 2023 

I could have simply copied and posted this article but being I fly as much as I do (with a disability too) I want to add or change a few things in this article. Where I made changes, it shows in this color  slightly differing from what is found in the original article found here.


Booking a flight is simple! I recommend that you make your flight reservations by calling the airline directly so you can be sure to let them know that you are disabled and will need special accommodations (if needed for a wheelchair, or boarding early or needing an aisle chair or needing assistance getting to your gate (onto the plane or help getting off the plane & etc), ensuring that you get the best deal across all airlines. If your trip will have a connecting flight, I recommend a layover of at least 90 minutes. This will allow you the time to move to your next departure gate and use the restroom.

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If you plan to travel by air with a disability, you should provide your airline with advance notice of any wheelchair assistance needs. Proper notice allows the air carrier time to make necessary preparations, ensuring that your particular accessibility needs are met. Travelers should also familiarize themselves with the disability services and policies specific to their airline.

If in case you book your own tickets online with the airline direct or via Priceline.com and etc, please remember to contact the airline directly to inform the need for a wheelchair or assistance.  


This list contains the contact numbers to request airport wheelchair assistance at the majority of the world’s major airlines. A link to the disability service web page for each carrier is listed below, along with a telephone number. Where available, a United States telephone number is provided. 


Please note that all airlines have different policies concerning services for passengers with disabilities. International carriers operating outside of the United States are not subject to the Air Carrier Access Act. Before booking a trip with an unfamiliar airline, be sure to study their policies to make sure that your accessibility needs will be met.

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